Change voices using the language-voice select options.The problems are never on their end.In short: insert text into the text-box and click play. Their usual solution for problems is to reset your phone or network. I live in Raleigh, NC, not far from downtown, so I'm not in a rural area. The coverage is not as good as they claim it is, and their supposed "5G" is no better. My connections are constantly throttled, streaming quality is awful, websites load very slowly or not at all, apps are laggy and unresponsive, text messages transmit very slowly or not at all, and calls sometimes drop. I've had service in the past with Virgin Mobile, Boost, and T-Mobile, and every one of them was far better. But the biggest issue is with the wireless service itself. It never arrived, and then he stopped responding to me. I called him twice and was promised it would be sent. He stated this would be sent to me via text. One of the perks promised was a voucher for a new case for my new phone. After the third round of calls to customer service, those issues were finally resolved.Īnother problem I had was that the rep who sold me the phone and service lied to me. Each time I was assured that the issue was resolved, and the following month the charges again appeared on my bill. I will be leaving AT&T.įor the first three months of service I had to keep calling customer service to have them correct my bill because I was placed onto their highest tier plan and billed for additional services I didn't request (phone insurance, "upgrade insurance"). It’s the worst customer service and terrible business practice that I have experienced. They’re such a huge company they don’t care whether they lose a customer. Why am I doing all the foot work for the cell phone. She gave me the phone number for Assyrian which is the insurance company who continues to blacklist my phone. I just spent 35 minutes on the phone with them having to repeat myself for the 800th time as to what is going on. We are now at the 48 hour mark and still no one knows anything about my phone. They told me it would take 24 to 48 hours. AT&T said that they have to put a ticket in to their back office and they do not have a phone number for the back office. Fast forward to me second, my phone shut off in the middle of the day while I am at work. Seemingly that’s what happened back on January 24. AT&T customers should also be aware of the company’s policy on slowing data during busy periods.Įach time the associate told me they were making sure that it was fixed for good. The Starter and Extra plans only include standard-definition streaming. If you’re interested in streaming with unlimited plans, it’s important to note that only the Elite plan offers high-definition streams. Reasonably priced add-ons are also available for other plans. The company provides good international perks - select plans have unlimited texting to more than 190 countries, picture and video messaging to 120 countries and unlimited talk, text and data in Mexico and Canada. to more than 120 countries, device security, fraud blocking and spam risk alerts.ĪT&T is also easily accessible and has more than 5,500 stores in the U.S. AT&T Unlimited Elite has unlimited talk, text, data and 100 GB of premium data, high-definition streaming, 30 GB of mobile hotspot data per line, 5G access, HBO Max, unlimited texting from the U.S.to more than 120 countries, device security, fraud blocking and spam risk alerts.
AT&T Mobile Share Plus 9GB has a larger package with unlimited talk and text with 9 GB of data.AT&T Mobile Share Plus 3GB comes with unlimited talk and text, 3 GB of data, standard-definition streaming, a mobile hotspot, rollover data and talk, text and data for Mexico.The company’s mobile share plans include: Each plan is available for one to four phone lines. These include both mobile share and unlimited plans. AT&T Wireless offers a wide variety of plans for customers to choose from.